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#5521
Viper25 , 05-25-2024 11:32 AM
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Quote:
Originally Posted by 2StgTurbine
Turbulence injuries are the new metric to chase. I honestly can't blame them. No can of co*ke is worth an injury. Cabin service takes up to an hour and Flight Weather Viewer and PIREPS are never good enough to guarantee smooth air. Even if they were, there isn't much room for flexibility with the timing. On a 4-hour flight, it will take the FAs 30-40 minutes to prep the carts for service. What happens when that's when the turbulence starts? Delay the service for an hour and now you are half way through the flight. By the time they finish, it's time to prepare the cabin for landing. And what about the days when Flight Weather Viewer is just light green all over? That could mean smooth the light chop for 30 minutes, and then randomly a moderate bump.
I'm not in the cabin, so I can't really tell them how to do their job. I simply provide them with information and trust them to use their best judgment. "The flight looks smooth and I don't foresee any issues with the cabin service today." Or, "Well it's mostly smooth, but there are periods of light turbulence that can last up to 5 minutes. If you don't feel comfortable end the service." I will also call them when we reach the light stuff to let them know that this is what they should expect periodically throughout the flight.
Only one time did I "override" a FA. She was very senior but was working in the back. Her phone weather app showed radar but we just low-level showers. Perfectly smooth 4 hour flight and I called the lead to let her know the ride was good. Then I heard the aft FA call the lead FA and say, "We are going to hit those storms in 20 minutes, so we aren't doing a service." She then made a PA indicating it was not safe to do the service. I turned off the seatbelt sign and made PA about how smooth the entire flight would be.
The problem is that the FAs have now switched to a mindset where the standard is perfectly smooth air. That shouldnt be happening. Bumpy air is still safe and allows for a service, with the understanding that it can get bad enough to not have a service. With this cultural standard of perfectly smooth air within IFS, service has fallen off a cliff compared to what it used to be, much moreso than the reduction in FA turbulence related injuries.
#5522
ancman , 05-25-2024 11:53 AM
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Quote:
Originally Posted by Viper25
The problem is that the FAs have now switched to a mindset where the standard is perfectly smooth air. That shouldnt be happening. Bumpy air is still safe and allows for a service, with the understanding that it can get bad enough to not have a service. With this cultural standard of perfectly smooth air within IFS, service has fallen off a cliff compared to what it used to be, much moreso than the reduction in FA turbulence related injuries.
Agreed. While we have plenty of excellent, hard-working FAs here, there are also some who are looking for ANY excuse to get out of doing a service when it is otherwise safe to do so.
FAs across the industry are trained to safely do service in light turbulence. If turbulence worsens, theyre trained to safely brace themselves and discontinue the service. Our level of cabin service will rapidly continue to fall below the competition if our standard becomes silky smooth air.
#5523
DeltaboundRedux , 05-25-2024 01:52 PM
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Originally Posted by Hubcapped
the problem is very simple
.
1. There is light chop
2. FA call up and dont want to do service despite it being completely manageable
3. A FA moves at the perfect time to get injured
4. Who are they going to blame?
without top cover there is no way im putting my neck on the line as captain to force a service if the FAs verbalized that they feel its too dangerous.
They probably need to take out any subjectivity unfortunately
Serve with caution.
Its in the manual. Youre covered.
Im looking forward to the re-constituted in command course offered to captains after a couple of years on the line. Get to talk to company lawyers with TMAATA and what-if scenarios.
Better remember to use the phrase though. co*ckpit voice recorders are about to get a much longer tape length.
(Might just end every interphone convo with the FAs with the relevant phrase. Department of Redundancy Department rears its head again)
#5524
170Till5 , 05-25-2024 02:52 PM
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Originally Posted by DeltaboundRedux
Serve with caution.
Its in the manual. Youre covered.
Im looking forward to the re-constituted in command course offered to captains after a couple of years on the line. Get to talk to company lawyers with TMAATA and what-if scenarios.
Better remember to use the phrase though. co*ckpit voice recorders are about to get a much longer tape length.
(Might just end every interphone convo with the FAs with the relevant phrase. Department of Redundancy Department rears its head again)
why are we telling FAs how to do their jobs lol.. just focus on you 😂 the god complex is strong with the pilot group
#5525
DeltaboundRedux , 05-25-2024 03:17 PM
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Originally Posted by 170Till5
why are we telling FAs how to do their jobs lol.. just focus on you 😂 the god complex is strong with the pilot group
Are you cognitively challenged? I mean, youre here, so welcome aboard. [I guess.]
Push the buttons when ATC tells you to. Im sure theyre always right.
In what world did I tell the flight attendants how to do their job? Do you have basic reading comprehension? Do you read your manuals?
Serve with caution is company policy. And a legal defense, should the need arise.
#5526
Wolf424 , 05-25-2024 03:29 PM
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Quote:
Originally Posted by 170Till5
why are we telling FAs how to do their jobs lol.. just focus on you 😂 the god complex is strong with the pilot group
I agree to an extent, but unfortunately they are using pilots for top cover either way.
If we say its bumpy, they have an excuse to not work.
If we say its smooth, they have an excuse if they get hurt.
If we say nothing, its the pilots arent giving us the info we need to be safe
If they call up and ask, the answer cant be thats not my job to tell you.
It seems as though most of the injuries talked about on Deltanet or in safety reports are during descent during walk throughs and after initial not in the middle of their service.
#5527
170Till5 , 05-25-2024 04:05 PM
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Quote:
Originally Posted by DeltaboundRedux
Are you cognitively challenged? I mean, youre here, so welcome aboard. [I guess.]
Push the buttons when ATC tells you to. Im sure theyre always right.
In what world did I tell the flight attendants how to do their job? Do you have basic reading comprehension? Do you read your manuals?
Serve with caution is company policy. And a legal defense, should the need arise.
wasnt at you specifically, just adding to the convo in chronological order. Just reading everyones comments about them, its like damn. Just do your own job and shut up. You dont see us telling rampers how to push us or how to load bags, etc. and Ive had some messed up pushes.
the pax complaining about the FAs will get them in shape, not pilots micromanaging.
#5528
notEnuf , 05-25-2024 06:41 PM
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Just the facts ma'am, just the facts. FWV is green indicating light turbulence, ATC says smooth reported ahead, FVW is black indicating smoothg but everyone going to ATL is reporting occasional light chop. I thought we standardized this so everyone knows what smooth, light and moderate mean.
#5529
170Till5 , 05-26-2024 12:47 PM
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Quote:
Originally Posted by notEnuf
Just the facts ma'am, just the facts. FWV is green indicating light turbulence, ATC says smooth reported ahead, FVW is black indicating smoothg but everyone going to ATL is reporting occasional light chop. I thought we standardized this so everyone knows what smooth, light and moderate mean.
I think the gate agents or FAs with their AirPod in 1 while working is a bigger issue. You can survive if a lazy FA doesnt want to do their job. They should have mandatory retirements too. 75 year old is too frail for the job. Ive noticed the older ones are most likely to not want to do service than the younger FAs
#5530
m3113n1a1 , 05-26-2024 05:06 PM
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Quote:
Originally Posted by 170Till5
I think the gate agents or FAs with their AirPod in 1 while working is a bigger issue. You can survive if a lazy FA doesnt want to do their job. They should have mandatory retirements too. 75 year old is too frail for the job. Ive noticed the older ones are most likely to not want to do service than the younger FAs
I've noticed the opposite. Younger ones are way more likely to want to sit through occasional light chop. I tell them what I expect the ride to be like and if I think it's safe for them to do service, and they do with that what they please. Not my job to police them.
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